Despite what many employee surveys seem to say, trust is at an all-time low — and it’s feeding crises of both engagement and attrition. Now is the time for leaders to take note and start communicating in ways that help repair that trust — before it’s too late.
In this episode, Gartner Advisor Alexandra Earl discusses why trust is so important to get right — especially right now. Change-fatigued employees, burned out from the COVID-19 pandemic, have serious concerns about those in charge of their organization.
Lack of visibility and transparency into change and future strategy are leaving employees to question their commitment to perform and remain. Trust is critical and carries many benefits for organizations — but so many are missing the mark. As such, leaders must rethink their communication to (re)build trust if they are to stand a chance of retaining employees and achieving strategic goals.
We’ll share the key drivers of trust and what leading organizations are doing to enhance their executive communications at this critical time.